Delivery & Return

Delivery Information:

We strive to provide swift and reliable delivery services to ensure your shopping experience with us is seamless and convenient. Here’s what you need to know about our delivery process:

  1. Shipping Locations: We currently offer delivery services within the United Arab Emirates.
  2. Shipping Timeframe: Orders are typically processed and dispatched within 1 business days from the date of purchase. You can expect to receive your order within 1 to 2 business days after dispatch. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
  3. Shipping Fees: We are pleased to offer free shipping on all orders within the UAE. There are no additional charges for standard shipping.
  4. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
  5. Delivery Partners: We work with trusted delivery partners to ensure your order reaches you safely and efficiently.

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days from the date of delivery. Here’s what you need to know about our return policy:

  1. Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that any tags, labels, or protective seals remain intact.
  2. Return Process: To initiate a return, please contact our customer support team via email, phone, or WhatsApp. Our team will guide you through the return process and provide you with further instructions.
  3. Return Shipping: Depending on the reason for the return, you may be responsible for return shipping costs. If your return is due to a fault on our end or if you received the wrong item, we will cover the return shipping fees.
  4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment used during the purchase.
  5. Contact Us: If you have any questions or need assistance with your delivery or return, please don’t hesitate to reach out to our customer support team. We are here to help and ensure your shopping experience with us is enjoyable and hassle-free.

 

Warranty Service:

At www.onwam.ae, we stand behind the quality of our products and strive to provide exceptional customer service. Here’s what you need to know about our warranty service:

  1. Manufacturer’s Warranty: Many of the products available on our website come with a manufacturer’s warranty, which covers defects in materials and workmanship for a specified period from the date of purchase. The warranty terms and duration may vary depending on the brand and product.
  2. Warranty Coverage: The manufacturer’s warranty typically covers repairs or replacements for eligible defects during the warranty period. Please refer to the warranty documentation provided with your product for specific details and terms of coverage.
  3. Claim Process: If you encounter any issues covered by the manufacturer’s warranty, please contact our customer support team for assistance. We will guide you through the warranty claim process and facilitate communication with the manufacturer or authorized service center.
  4. Proof of Purchase: To validate your warranty claim, you may be required to provide proof of purchase, such as an order confirmation or receipt. Please ensure you retain these documents for your records.
  5. Exclusions: It’s important to note that the manufacturer’s warranty may not cover damages caused by misuse, accidents, or unauthorized modifications to the product. Additionally, certain consumable or wearable parts may not be covered under the warranty.
  6. Extended Warranty Options: For added peace of mind, we may offer extended warranty options for select products. These extended warranties provide additional coverage beyond the manufacturer’s warranty period, offering you comprehensive protection for your investment.
  7. Contact Us: If you have any questions about warranty coverage or need assistance with a warranty claim, please don’t hesitate to reach out to our customer support team. We’re here to help ensure you have a positive experience with our products and services.