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Orders & Payments

How can I place an order on onwam.ae?

Simply browse our website, add products to your cart, and proceed to checkout. Follow the steps to enter your details and select a payment method.

What payment methods do you accept?

We accept credit/debit cards, cash on delivery (COD), and secure online payment gateways.

Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before shipment. Please contact our support team immediately for assistance.

Are my payments secure on onwam.ae?

Yes, we use SSL encryption and secure payment gateways to protect your transactions and personal data.

Do you offer discounts or promotions?

Yes, we frequently run special offers and promotions. Subscribe to our newsletter or follow us on Instagram for updates.

Shipping & Delivery

How long does delivery take?

We offer 1-2 day fast delivery across the UAE, free of charge.

How can I track my order?

You can track your order using our Order Tracking page by entering your order number and contact details.

Do you charge for shipping?

No, we provide free shipping on all orders within the UAE.

What should I do if my order is delayed?

While we ensure fast delivery, unexpected delays can occur. Contact our customer support for assistance.

Can I change my delivery address after placing an order?

Yes, but only before the order is shipped. Contact our support team as soon as possible.

Returns & Warranty

What is your return policy?

We offer a 7-day free and easy return policy. Products must be unused and in original packaging.

How do I initiate a return?

Contact our customer service team with your order details, and we’ll guide you through the process.

Do you offer warranty on products?

Yes, we provide a warranty on eligible products. The warranty period varies by brand and product type.

How long does it take to process a refund?

Refunds are processed within 7-10 business days, depending on the payment method used.

What if I receive a defective or wrong product?

We take full responsibility for product authenticity. If you receive a defective or incorrect item, contact us immediately for a replacement or refund.

General & Account Information

How do I create an account on onwam.ae?

Click on Sign Up, enter your details, and verify your email to create an account.

Is it necessary to have an account to shop?

No, you can shop as a guest. However, creating an account allows for faster checkout and order tracking.

How can I reset my password?

Click on Forgot Password on the login page and follow the instructions to reset it.

How can I contact ONWAM customer support?

You can reach us via email, phone, or live chat on our website.

Where is onwam.ae located?

We are based in Dubai, UAE, with a strong presence in the Middle East market.

For more assistance, feel free to contact our support team. We are here to help!